Privacy policy


We inform you that on May 25, 2018, REGULATION no. 679 of 27 April 2016 on the protection of individuals concerning the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation).

The personal data we process is mainly your identification data that we collect directly from you when you become our customer, or when you use our products.

We process personal data only for legitimate purposes, such as providing you with products or providing assistance with the products you order. The processing of personal data is always based on the execution of contracts concluded with us, on the need to comply with a legal obligation, on our legitimate interest, or major public interest.

We inform you that you have the following rights:

The right to information - you can request information regarding the activities of processing your personal data;

The right to rectification - you can rectify inaccurate personal data or you can complete them;

The right to delete data ("the right to be forgotten") - you can obtain the deletion of data if their processing was not legal or in other cases provided by law;

The right to restrict the processing - you can request the restriction of the processing in case you contest the accuracy of the data, as well as in other cases provided by law;

Right of opposition - you may object, in particular, to data processing based on our legitimate interest;

The right to data portability - you can receive, under certain conditions, the personal data you have provided to us, in a format that can be read automatically or you can request that the respective data be transmitted to another operator;

The right to file a complaint - you can file a complaint regarding the way of processing personal data at the National Authority for the Supervision of Personal Data Processing;

Right of withdrawal of consent - you can withdraw your consent at any time. Withdrawal of consent will have effects only for the future, the processing performed prior to the withdrawal remaining valid;

Additional rights related to automatic decisions: you can request and obtain human intervention regarding the respective processing, you can express your own point of view on it and you can challenge the decision.

1. The purpose of the privacy policy

This privacy policy applies to the personal data we collect about you in order to provide the products and services we offer.

We have developed this Privacy Policy in order to inform you on how CIA COUTURE SRL collects, uses and processes personal information on all websites owned, including this website.

By using this site, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use this site. We reserve the right to make changes to this Privacy Policy at any time. Any changes will be posted in this privacy policy, and the changes will apply to activities and information collected after publication. We encourage you to periodically review this Privacy Policy to ensure that you are informed of any changes and how the information may be used. For any request or question regarding your personal data, please contact us by e-mail at or by phone 0774663536, telephone line with normal tariff.

2. Personal data collected by CIA COUTURE SRL

CIA COUTURE SRL may collect data about you from a variety of sources, such as:

  • Online or electronic interactions with CIA COUTURE SRL, including through our websites.
  • Offline interactions with CIA COUTURE SRL, including through promotional campaigns, etc.
  • Interactions with online content, such as advertising, which CIA COUTURE SRL or its suppliers provide through third-party websites or applications.

What data is collected?

2.1 Data provided directly to CIA COUTURE SRL 

These data, which you provide to us with your consent for a specific purpose, are:

  • contact details, respectively any information that allows CIA COUTURE SRL to contact you (eg name, address, e-mail, telephone number, etc.) 
  • location information (eg zip code, city, district / county, etc.)
  • favorite products
  • payment information - billing address - bank account
  • registration or connection information requested by the CIA COUTURE SRL website (eg login/e-mail ID, username)
  • feedback provided as a consumer, respectively information you provide on the CIA COUTURE SRL website about your experience in using the products and services (eg comments and suggestions, testimonials or other information related to the products sold by CIA COUTURE SRL)

2.2 Data we collect when interacting with the sites of CIA COUTURE SRL

We use cookies or other means of automatic data storage to collect certain types of information that you provide when you interact with the sites of CIA COUTURE SRL. Please see our Cookies Policy.

2.3 Data we collect from other sources

We do not collect data from other sources.

2.4. Personal data of minors

CIA COUTURE SRL does not intentionally request or collect personal data from minors. If he discovers that he has accidentally collected personal data from a minor, he will remove that data as soon as possible.

4. For what purposes does CIA COUTURE SRL collect and use your personal data?

In general, all information collected is used for the intended purpose, for which you sent it to us, mentioned at the time of collection or in the privacy policy.

CIA COUTURE SRL may use your personal data for one of the following purposes:

Purchase of products online from the CIA COUTURE SRL store.

Our site allows the purchase of products online. If you buy a product, or several products from our online catalog you will be asked to provide your personal information such as - Name, Surname, Address, Telephone, E-mail address.

This information is used to complete your purchase and to confirm the order.

Account maintenance 

For the creation and maintenance of your accounts on the website of CIA COUTURE SRL, including through loyalty and reward programs associated with your account.

Consumer service 

To provide customer service, including responses to requests, complaints, or general feedback about our products. Consumer service can be provided through various forms of communication, such as email, letters, telephone, or online chat.

Consumer involvement

For an active involvement of the consumer in knowing the products and services. This may mean using to publish user-generated content. Example - Customer comments.


In some situations, CIA COUTURE SRL may merge your personal data collected from a certain source (eg web site) with the data collected from another source. It provides a complete view of the consumer.

Marketing communications

CIA COUTURE SRL collects and processes your personal data for commercial communications such as email, SMS, or mail communications only with your explicit consent. Also, CIA COUTURE SRL may use your personal data for commercial communications on other websites, including social networks where you are a member, by correspondence between the activities and information collected on our websites with those collected on third party websites (“Targeted Advertising "). These commercial communications will keep you up to date with the latest news, events, special offers, and promotions for the CIA COUTURE SRL brand and products. These commercial communications are made using "cookies". If you no longer wish to receive such communications, you must refuse cookies when you enter our website.

These commercial communications are made by us through a third-party service (Google / Adwords). These services can have access to several types of data about you that they collect from all the sites that you visit or from the social networks that you frequent.

Changing these preferences can be done by refusing the cookie policy and will involve your exclusion from our lists for subsequent Targeted Advertising campaigns. You can also access social networking websites where you are a member to check the options they offer for Targeted Advertising.

Please note that you may still receive administrative communications from CIA COUTURE SRL, such as order confirmation, notifications regarding your account activities (account confirmation, password change, etc.) and important announcements, even if you refuse the cookie policy. -hate. You will also see general advertisements on the CIA COUTURE SRL website, on other websites, and in the social networks where you are a member.

Newsletters and e-mails

If you provide us with your e-mail address (either as part of the registration on our general website or for a specific newsletter or communication), the contact details you provide will be used to send you the newsletter. requested. If you no longer want to be a newsletter subscriber, you can use the included unsubscribe button.

We may also use your email address to send you transactional or administrative communications (for example, a confirmation email when you purchase a product online or when you sign up for or unsubscribe from registration or activity. specific), as well as certain ad-related services (for example, announcements about updates to our privacy notice, interruptions or changes to our online services or technical support policies or other related changes). Together, these types of communications are referred to in this Privacy Policy as "Administrative Communications."


There are two types of investigations or surveys that can be performed on the CIA COUTURE SRL website. One is where purely demographic information is required for the survey (eg, age, gender, information about family members and other interests, etc.) and the information is not related to any personal information about you.

5. To whom does CIA COUTURE SRL reveal your personal data and why?

CIA COUTURE SRL will never disclose your personal data to a business organization belonging to a third party that intends to use them for direct marketing purposes if you have not expressly given your consent in this regard. CIA COUTURE SRL may provide your personal data to other companies within CIA COUTURE SRL. Also, CIA COUTURE SRL may provide your personal data to third parties outside CIA COUTURE SRL, but strictly limited to the following situations:

5.1 Affiliated companies

CIA COUTURE SRL may provide your personal data to affiliated companies for specific and legitimate purposes.

5.2 Service Providers, Agents, and Contractors

We may use third parties, such as service providers, agencies or contractors to provide support for the internal operations of our site and to assist us with the administration of the website or the various functions, programs and promotions available (TNT,

An example might be a courier. Who needs your personal data to make a delivery.

5.3 Joint partners and promotions

From time to time, we may run a joint or co-sponsored or promotional program on our site with another company, organization, or other parties, and we may collect and process personal information. If your personal information is collected by (or shared with) a company other than CIA COUTURE SRL, as part of such a promotional project, we will notify you at the time of collection of your personal information.

If you do not want your information to be collected by or jointly with a company other than ours, you may always choose not to register or participate in these promotions when requesting personal information.

5.4 Legal and business transfers

We may also disclose your personal information if required to do so by law, or if, in our opinion in good faith, such action is reasonably necessary to comply with legal proceedings, to respond to any claims, or to protect the safety or rights of CIA COUTURE SRL, its customers, or the public.

In case of a merger or full or partial acquisition of CIA COUTURE SRL by another company or if CIA COUTURE SRL sells or alienates all or part of the business, the acquirer would have access to the information maintained by CIA COUTURE SRL, which would may include personal information, depending on applicable law. Similarly, personal information may be transferred, as part of a corporate reorganization, insolvency proceedings, or other similar events, if permitted and conducted in accordance with applicable law.

6. What happens if you refuse to provide personal data?

If you do not choose to provide any personal information when requested, you may not be able to participate in certain personalized activities and features on our sites and have limited access to special services and offers or you will not be able to place an order. For example, if you refuse to share your email address, you will not be able to receive any newsletters and you will not be able to register on our site. If you refuse to provide your name, address, telephone number, or e-mail address you will not be able to buy products from an online store CIA COUTURE SRL. However, in order to simply search our site and find out more about our products, you must not provide us with any personal information.

7. User rights

7.1 Marketing communication rights

You have the following rights regarding the receipt of relevant marketing communications:

a) Follow the instructions regarding the right of option on marketing communications
b) If you want to change these options please contact us through the section 

Please note that there is a possibility that if you have chosen not to receive marketing communications, you will still receive administrative communications from CIA COUTURE SRL, such as confirmations or notifications related to the activities related to your account (e.g. change password).

7.2 The right of access and rectification of personal data

It is good to know that you have the right to request access to your personal data. In this situation, you can send us an access request. If CIA COUTURE SRL cannot honor this request, it will take care to provide you with the necessary explanation. At the same time, you have the right to request the rectification of erroneous information in your personal data. If you have an account on one of the CIA COUTURE SRL sites, this activity can be done through the "My Account" section. If you do not have a CIA COUTURE SRL account, you can send us a request to rectify your erroneous data.

8. Tracking technology - how and why is it used?

 CIA COUTURE SRL makes use of tracking technologies (Cookies, IP Addresses, log files, web beacons), to gather certain information, such as browser type and operating system, referral page, site navigation, ISP domain, device, location, etc. in order to improve the use and functionality of our sites and to better understand how visitors use our sites, as well as the tools and services offered. Tracking technologies help us adapt our sites to your personal needs.

8.1 Cookies

We use cookies to improve the use and functionality of our sites and to better understand how visitors use our sites, as well as the tools and services offered. Storing cookies on your computer provides an easy and convenient way for us to personalize or improve your experience on our sites and make your next visit more enjoyable. The same cookies are used to display ads on third-party sites depending on your preferences.

If you want to know more about the CIA COUTURE SRL policy about your Cookies and your rights, please visit the CIA COUTURE SRL Cookies Policy.

8.2 IP address

There is a possibility to follow the Internet Protocol (IP) for (among others): (i) technical troubleshooting, (ii) maintaining the safety and security of the site, (iii) restricting access to our sites for certain users, and (iv) a better understanding of how our sites are used. An IP address is a number that is used by computers on the network to identify your computer each time you connect to the Internet.

8.3 Log Files

We (or a third party on our behalf) may collect information in the form of log files that record site activity and gather statistical information about users' browsing habits. These entries are generated anonymously, and help us gather (among others) (i) the type of browser user and operating system, (ii) information about a user's session (such as the URL they came from, the date and the time they visited the site, pages on our site they visited and for how long), and (iii) other similar browsing or click-stream data. We also use information captured in the log file for our internal marketing and demographic studies, so that we can constantly improve and customize the online services we offer. Log files are used only internally and are not associated with any particular user.

9. Security and storage of personal data

CIA COUTURE SRL takes all necessary technical and organizational measures to protect the confidentiality and security of your personal information collected from our site, including sensitive personal information and personal information from minors. These efforts include, but are not limited to: (i) storing your personal information in secure operating environments that are not publicly available and are accessible only to authorized CIA COUTURE SRL employees and our agencies and contractors; (ii) use the standard SSL encryption technique to protect the security of certain sensitive personal information (such as credit card or health information) during transmission to our sites, and (iii) verify the identity of previously registered site users. to be able to access personal information.

CIA COUTURE SRL may retain the personal information you send us through this web page in a database, such as a customer database. Your personal data will be kept by the CIA COUTURE SRL Group only for as long as they are used to answer your questions or resolve certain situations or to bring new and improved services, subject to the legal requirements and legislation in force. This means that we may retain your personal data for a certain period of time even after you stop using the services of CIA COUTURE SRL or this website. After this time, your data will be deleted.

We remind you that you have the right to access your personal data, the right to object, the right not to be subject to an individual decision, the right to go to court, to oppose the processing of data and to request that at any time your data personal character to be deleted, rights that you can exercise under the law.

10. How can you contact us? 

If you have any questions, complaints, or comments regarding this privacy policy or our information collection practices:

  • you can write to us at the email address
  • you can communicate your request to us at the phone number 0774663536 between 11.00 - 21.00 from Monday to Saturday.
  • address a written request, dated and signed at our boutique in Bd. Unirii, Nr 20, Bl 5B + 5C, Ground floor, Sector 4, Bucharest.